2021 6 months
UX Researcher - Designer
Electronic medial records are packed with many necessary features. Leading EMRs have complicated interfaces which give a sense of being robust.
Maintaining complexity and adding simplicity, Emerald EMR was designed to be intuitive for physicians.
Emerald EMR makes logging notes for physicians easier and more streamlined.
I spoke to 5 medical professionals (3 physicians, 2 researchers) about their EMR experience.
After some affinity mapping and user stories I found that two main pain points were their EMRs':
1) cluttered interace and
2) inaccessible features.
This made a key activity, writing notes, longer than it had to be.
The persona of "Dr. Oh" helped represent the EMR users I interviewed.
The only feature that was missing in an EMR was a quick to create notes feature, I had an opportunity to design one that was intuitive.
I started by wireframing and testing a design of an "instant note" feature with my users.
The wireframe of the instant note feature was said to feel intuitive.
Medical professionals interviewed said the interface design was intuitive, but felt "boring.
The interactive high fidelity prototype above tested positively.
Its color scheme and the use of a "plus" sign to initiate a new note helped make the platform feel intuitive.
After completing the project in 2021, I thought the hinderance for an instant notes feature to be adopted in modern EMRs is because habits are hard to change. Physicians have spent hours in demos learning their current EMRs and would be resistant to change.
Reviewing this project in 2023, I think an EMR that looks and feels like Emerald doesn't exist because of the bridge from conventions.
But I still don't see the instant notes feature in EMRs. I'd still like to ask a major EMR company why.